General Terms and Conditions - Dr. Julia Fritz - vetbiom.com
1. general
(1) These General Terms and Conditions (GTC) apply to all offers and services relating to the Internet platform-www.vetbiom.com- Insofar as the customer refers to the inclusion of his own terms and conditions of business or purchase, these are contradicted.
(2) Individual contractual agreements shall take precedence over general terms and conditions.
2. conclusion of the contract
(1) The service descriptions on our website-www.vetbiom.com- do not constitute an offer to conclude a purchase contract. Such an offer is only made when the customer places an order online via the contact form or on the basis of an order placed by telephone or in text form. The subsequent confirmation of receipt of the order sent by us does not constitute acceptance of this offer. The purchase contract is only concluded upon receipt of the order confirmation. The customer is no longer bound by his offer (this expires) if we have not sent him a declaration of acceptance within 5 calendar days (calculated from the date of receipt of the order by us).
(2) If a declaration of acceptance received by the customer late has been sent in such a way that it would have been received by the customer in good time in the case of regular transport, and if the customer must have recognized this, the customer must notify us of the delay immediately after receipt of the declaration, unless it has already done so beforehand. If the customer delays the dispatch of the notification, the acceptance shall not be deemed delayed. Otherwise, delayed acceptance by us shall be deemed to be a new offer to conclude a purchase contract, which the customer may accept by express declaration of acceptance or by taking delivery of the goods.
3. choice of law
The contractual relationship between the parties to the purchase contract shall be governed by the law of the Federal Republic of Germany. Excluded from this choice of law are the mandatory consumer protection regulations of the country in which the customer has his habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods (CSIG) is excluded.
4. prices, payment, delivery, shipping costs
(1) The remuneration shall include the value added tax (VAT) applicable at the time of the order.
(2) We offer the following payment options when concluding contracts:
- Advance bank transfer
- Instant bank transfer (Klarna)
- Amazon Pay
- PayPal
- Invoice (for selected business partners)
(3) All items are delivered within Germany.
(4) Delivery shall be made by DHL, DPD or other shipping service providers.
(5) The shipping costs can be found under shipping, as well as in the shopping cart and at the checkout.
5. information under distance selling law
(1) The description of the goods results from the presentation on the Internet at www.vetbiom.com.
(2) The instructions on your statutory right of withdrawal as a consumer, exceptions to the right of withdrawal, its premature expiry, the withdrawal form, the consequences of withdrawal, e.g. return shipment, return costs and compensation for lost value, can be found under the menu item "Cancellation policy".
(3) In the case of items available for immediate delivery, delivery shall take place at the latest within 5 working days (Monday to Friday, excluding public holidays) after the payment order has been placed.
(4) We do not provide any customer services, in particular no customer service, and do not grant any guarantees ourselves.
(5) There is no out-of-court complaint or appeal procedure to which we are subject.
(6) All further information about our company, the offer and the processing of the purchase can be found on our website.
6. consumer dispute resolution procedures
Regulation (EU) No. 524/2013 (ODR Regulation) on online dispute resolution for consumer disputes has been in force since January 9, 2016. It applies to the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts or online service contracts between consumers and online traders and aims to achieve a high level of consumer protection in the European single market. The possibility of online dispute resolution (ODR) is intended to offer a simple, efficient, fast and cost-effective out-of-court solution for disputes. The ODR platform forwards properly submitted complaints to the competent (under national law) ADR bodies (out-of-court dispute resolution). Use of the ODR platform itself is free of charge; in proceedings before the ADR bodies, consumers may incur costs (up to EUR 30.00) if their request is abusive.
Link to the ODR platform of the EU Commission: https://ec.europa.eu/consumers/odr
Our e-mail address is: info@vetbiom.com
7. information on electronic commerce
(1) Technical steps to conclude the contract
See the explanations in section 2 of our GTC.
(2) Contract text storage / printout
The customer can save the text of the contract by using the "Save as" function of their browser to save the relevant website on their computer. They can also print out the text of the contract using their browser's print function. We ourselves save the contract texts and make them available to the customer by email or post on request.
(3) Possibility of correction
The customer can correct their entries at any time during the order process by selecting the "Back" button in the browser and then making the corresponding change. The customer can cancel the entire order process at any time by closing the web browser. Furthermore, the order overview also offers an additional correction option before sending the online order, which is pointed out to the customer.
(4) Language
The language available for the conclusion of the contract is exclusively German.
(5) Code of Conduct
We have not subjected ourselves to any special code of conduct (set of rules).
8. warranty
There is a statutory liability for defects for goods.
9. reservation of title
1. we reserve title to the delivered item until receipt of all payments from the purchase contract. If the buyer does not fulfill his contractual obligations, in particular in the event of default of payment, we are entitled to demand the return of the delivered item; in this case, the buyer is obliged to surrender the item.
2. the buyer is obliged to inform us immediately in the event of seizure of the object of purchase or other access or attempted access by third parties to the object of purchase so that we can exercise our rights arising from the retention of title.
10. transportation damage
(1) If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us as soon as possible.
(2) Failure to make a complaint or contact us has no consequences for your statutory warranty claims. However, you will help us to assert our own claims against the carrier or the transport insurer.
11. data protection
You can find the data protection declaration for the implementation of data protection regulations in the separate data protection declaration.
12. copyright notice
The photos and texts published on our website are protected by copyright. Unauthorized copying and publication of these (even in part) will be prosecuted under criminal and civil law in accordance with § 97 UrhG.
13. severability clause
Should individual provisions of the contract with the customer, including these GTC, be or become invalid in whole or in part, or should the agreements contain a loophole, this shall not affect the validity of the remaining provisions.