The responsible body within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is
Dr. med. vet. Julia Fritz
Specialist veterinarian for animal nutrition and dietetics
Diplomate of the European College of Veterinary and Comparative Nutrition (ECVCN)
Wettersteinstr. 15 1/2
82131 Stockdorf
GERMANY
Phone: + 49 (0)89 / 856 426 07
Fax: + 49 (0)89 / 856 426 06
E-Mail: info@vetbiom.com
Internet: www.vetbiom.com
VAT ID: DE292681303
Your rights as a data subject
You can exercise the following rights at any time using the contact details provided for our data protection officer:
- Information about your data stored by us and its processing,
- Correction of incorrect personal data,
- Deletion of your data stored by us,
- Restriction of data processing if we are not yet permitted to delete your data due to legal obligations,
- Objection to the processing of your data by us and
- Data portability, provided that you have consented to the data processing or have concluded a contract with us.
If you have given us your consent, you can revoke it at any time with effect for the future.
You can contact the supervisory authority responsible for you at any time with a complaint. Your competent supervisory authority depends on the federal state of your place of residence, your work or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/
Purposes of data processing by the controller and third parties
We only process your personal data for the purposes stated in this privacy policy. Your personal data will not be transferred to third parties for purposes other than those stated. We only pass on your personal data to third parties if,
- you have given your express consent,
- the processing is necessary for the performance of a contract with you (e.g. vis-à-vis parcel service providers), or
- the processing is necessary for compliance with a legal obligation.
Deletion or blocking of the data
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for by the various storage periods stipulated by law. Once the respective purpose no longer applies or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.
Collection of general information when visiting our website
When you access our website, access data is automatically stored in log files. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about your person.
This information is technically necessary in order to correctly deliver the website content requested by you and is mandatory when using the Internet. It is processed in particular for the following purposes:
- Ensuring a smooth connection to the website,
- Ensuring the smooth use of our website,
- Evaluation of system security and stability,
- correct display of mobile devices and
- for other administrative purposes.
We do not use your data to draw conclusions about your person. Recipients of the data are only the responsible body and, if applicable, processors. Anonymous information of this kind may be statistically evaluated by us in order to optimize our website and the technology behind it.
Cookies
This website uses only self-set technical cookies on the offer pages, which are necessary for the operation of the website. These enable, for example, the administration of the content management system or are necessary for the targeted data delivery of forms. This also ensures the functionality of the shopping cart, the general store system and the user accounts. Cookies for advertising, marketing or similar purposes are not delivered. When using the shopping cart and checkout, technical cookies may be set by Klarna, Paypal, stripe or Amazon Pay to support and authenticate payment processing. These are necessary for payment processing and the purchase process via Klarna, Paypal, stripe and Amazon Pay, but also to prevent cybercrime and to protect against fraudulent orders on our site. Information on the data protection of these providers can be found below.
Integration of external sources and functions
As part of the payment process, the user may be redirected to external payment provider websites. When using the shopping cart or checkout, external content from payment providers or shipping service providers, e.g. buttons, are embedded on the store pages. This means that data protection-relevant information is passed on. The redirects and embeddings are necessary for payment and delivery via these providers and for our protection against cybercrime. Information on the data protection of these providers can be found below.
On our website, we use functions of the translation service Weglot.com (Weglot, 7 cité Paradis, Paris, 75010, France). Some content, such as icons, may be embedded on this website. The legal basis for the use is Art. 6 para. 1 sentence 1 lit. f) GDPR. The data collected could be processed and stored within the European Union. Further information and the privacy policy can be found at the following address: https://www.weglot.com/privacy .
External hosting
This website is hosted by an external service provider (hoster). Personal data collected on this website is stored on the hoster's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website. The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). Our hoster will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data.
Ordering and registration on our website
All data transmitted by the customer in the course of order processing is stored. This includes: Surname, first name, address, e-mail address, information on payment processing and other details. If the storage of the data is neither necessary nor requested by the customer or required by law, it will be deleted.
When registering for the use of our personalized services (customer account), some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided in this privacy policy.
When using the e-mail address of existing customers and registered users for direct advertising by e-mail, we act in accordance with Section 7 (3) UWG. An opt-out by the user is possible, for example, by means of corresponding links and fields in e-mails or forms.
Provision of chargeable services
For the provision of chargeable services, we request additional data, such as payment details, in order to process your order. We store this data in our systems until the statutory retention periods have expired.
Use of PayPal as a means of payment
All transactions are also subject to the PayPal privacy policy. You can find it here.
Use of Amazon Pay as a means of payment
All transactions are also subject to the Amazon Pay Privacy Policy and the Amazon Pay User Agreement.
Using Apple Pay as a means of payment
All transactions are also subject to the Apple Pay Privacy Policy. You can find these here.
Google Pay is processed by the payment service stripe, which can be found at stripe.com/en. The stripe.com/en privacy policy therefore also applies.
Use of Google Pay as a means of payment
All transactions are also subject to the Google Pay Privacy Policy. You can find these here.
Google Pay is processed by the payment service stripe, which can be found at stripe.com/en. The stripe.com/en privacy policy therefore also applies.
Use of a credit card (VISA, Mastercard, AMEX) as a means of payment
Depending on the credit card, the data protection provisions of VISA, Mastercard or AMEX apply.
Credit card payments are processed by the payment service stripe, which can be found at stripe.com/en. The stripe.com/en data protection guidelines therefore also apply.
Use of Sofortüberweisung/Klarna as a means of payment
All transactions are also subject to the Sofortüberweisung/Klarna data protection declaration. You can find it here.
Sofortüberweisung is processed by the payment service stripe, which can be found at stripe.com/en. The stripe.com/en data protection guidelines therefore also apply.
Use of giropay as a means of payment
All transactions are also subject to the giropay privacy policy. You can find these here.
giropay is processed by the payment service stripe, which can be found at stripe.com/en. The stripe.com/en privacy policy therefore also applies.
Use of stripe as a means of payment or payment service (giropay, Google Pay, Appple Pay, credit card, instant bank transfer)
All transactions are also subject to the stripe.com/en privacy policy.
Use of DHL as a shipping service provider
All shipments with DHL are also subject to the DHL Privacy Policy.
Use of Amazon Fulfillment as a shipping service provider
All shipments with Amazon Fulfillment are also subject to the Amazon Privacy Policy.
Use of DPD as a shipping service provider
All shipments with DPD are also subject to the DPD privacy policy.
Use of UPS as a shipping service provider
All shipments with UPS are also subject to the UPS Privacy Policy.
Shipments from UPS are accepted by the shipping service provider MBE. The MBE privacy policy also applies.
Use of MBE (Mail Boxes etc.) as a shipping service provider
All shipments with MBE are also subject to the MBE Privacy Policy.
SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
Contact form
If you contact us with questions of any kind by e-mail or contact form, you give us your voluntary consent for the purpose of contacting you. This requires you to provide a valid e-mail address. This is used to assign the request and subsequently answer it. The provision of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After your inquiry has been dealt with, personal data will be deleted in compliance with the statutory retention obligations.
Changes to our privacy policy
We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.