(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).
Cancellation policy for consumers
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the date,
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or
- where you or a third party named by you, who is not the carrier, received the goods under a storage permit or similar agreement, or
- on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a fixed period of time.
To exercise the right to cancel, you must inform us (Dr. med. vet. Julia Fritz - VETBIOM®, Poststr.6, 82152 Planegg, Deutschland, Tel: + 49 (0)89 / 856 426 07, Fax: + 49 (0)89 / 856 426 06, E-Mail: info@vetbiom.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail or fax). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. Products that were delivered refrigerated must also be stored and returned refrigerated. Please use the cooling elements and outer packaging you received.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to contracts for the delivery of goods that are perishable (§ 2 I No. 2 LMHV - Food Hygiene Regulation). Perishable goods are goods whose marketability can only be maintained if certain temperatures or other conditions are maintained.
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
On -
Dr. med. vet. Julia Fritz - VETBIOM®
Specialist veterinarian for animal nutrition and dietetics
Diplomate of the European College of Veterinary and Comparative Nutrition (ECVCN)
Poststr.6
82152 Planegg
Planegg, Germany
Fax: + 49 (0)89 / 856 426 06
E-Mail: info@vetbiom.com
VAT ID: DE292681303
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
___________
(*) Delete as appropriate.